If you are struggling to pay your bill or are already behind, we offer a number of payment plans and assistance programs. All available programs are outlined on Unitil.com, and customers can speak directly to a customer service representative by calling our contact center at 1-888-301-7700.
The unexpected can happen to any of us. Our Customer Service Team can help create a personalized plan to get you back on track.
Supply rates are the market cost of the energy (electricity or natural gas) that is delivered to you. Distribution utilities like Unitil do not produce electricity or natural gas. Instead, we are required to go out to bid for the current market rate every six months. This supply rate becomes part of customer bills and is entirely separate from the rates that pay for distribution costs.
Unitil does not make any money off of supply as there is no mark-up on this rate. Instead, this is a simple pass-through to customers based on the actual, seasonal costs of energy. Most Unitil customers have the option to find an alternative supply rate through third-party providers.